The Shells Resort & Spa Phu Quoc, Phu Quoc

I had high hopes for this hotel, especially with its beautiful pool and outside area, but the overall experience left much to be desired. The service was incredibly poor, and although the location offered some peace and quiet, it felt off the beaten path for those looking to explore. Our room had several maintenance issues, which really detracted from the comfort I anticipated in a 5-star resort. Overall, I wouldn't recommend this place after my experience.

The hotel has some appealing aspects, like spacious and well-maintained villas that provide a sense of privacy. We found the grounds clean and beautiful, but the service left much to be desired, particularly the dining experience which was slow and limited. Although we enjoyed the room and the initial check-in, the restaurant and staff interactions could use significant improvement.

I had a wonderful time at this hotel with its stunning sea views and beautifully designed rooms. The cleanliness throughout the property impressed me, and the breakfast was generous with lots of options. However, the spa experience was marred by the language barrier with staff, and there were some minor inconveniences that could be improved upon. Overall, a great place to relax and unwind!

My stay at this resort was a mix of nice experiences and some major letdowns. The beach is sadly not what it used to be, and I found the overall maintenance quite lacking. However, I did enjoy the cozy bungalows and the buffet meals with a good variety. The value for money wasn't great, considering the high costs for laundry and rental services.

My stay at the hotel was truly enjoyable. The setting was beautiful, and the spacious rooms were exceptionally clean and well-equipped, making it a wonderful place to relax. The amenities offered great value for money, especially the breakfast selection. However, there were a couple of hiccups with service-related issues and a maintenance concern, which were not ideal.